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Bills and Insurance

If You Have Health Insurance
You should be familiar with the terms of your insurance coverage. It is the responsibility of the patient to be sure pre-certification is completed if required.

Citizens will submit bills to your insurance company and do everything possible to get your claim processed in a timely manner. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.

If you have any questions about your insurance coverage, call your insurance agent or employer. You may also call our business office by calling 256-362-8111 and ask to speak to one of our Financial Counselors. You may receive a recording, but please leave a message. Your call will be returned as soon as possible.

If You Have No Health Insurance
A representative of the business office will discuss financial arrangements with you. Your bill will be payable in full at time of discharge, unless other arrangements have been made with the business office.

Payment Options
Citizens accepts cash, MasterCard, Visa and Discover as forms of payment.

Your Hospital Bill
Your hospital bill reflects all of the services you receive during your stay. The daily room charge on your bill includes general nursing care, room, dietary service, housekeeping, laundry, social services, telephones and other services provided by the hospital.

You are charged separately for special services ordered by your physician as part of your treatment. Special service charges may include medication, laboratory and radiology services, the use of the operating room, surgical dressing and other items.

Private Room
The majority of commercial insurance carriers and Blue Cross/Blue Shield do not pay for the cost of a private room, whether the room is patient requested or medically necessary. Private rooms are $43 per day more than the semi-private room rate. A deposit of $86 for the private room difference will be due at the time of admission any additional days will be due at discharge. Medicare will pay for a private room if it is medically necessary.

Your Doctors' Fees
Doctors' fees are not included on your hospital bill. Any services provided by your personal doctor and other physicians, such as pathologists, radiologists, neurologists, anesthesiologists, and other consultants and specialists, will be billed separately by the physician. If you have any questions about these bills, please call the telephone number on the statement you receive from them.

Discharge
We are now offering "express discharge" which may speed up your discharge process. During your hospital stay, a financial counselor may call you to make payment arrangements or collect co-pays or deductibles before you are actually discharged. The financial counselor may come to your room, or if you prefer, you may send a family member to the financial services department to handle it for you. The financial counselor will give you a "courtesy discharge" card after you have made a payment for any out of pocket expenses. You may call the switchboard between the hours of 8 a.m. and 5 p.m., Monday- Friday to receive this benefit. If you are not able to make payment arrangements prior to discharge, please stop by the financial services department before leaving the hospital.

Post Discharge
Through the voice response system, getting information on your hospital account is as simple as picking up the phone. By calling 205-592-1216 inside the Birmingham area and 1-800-443-1039, if outside the Birmingham area, and selecting option one, you can check your account balance, request a detail statement or verify insurance information. This service is available 24 hours a day, seven days a week. An automated voice will talk you through the system. The option to speak with a patient representative is available any time within the call (by pressing ‘9') during the hours of 8 a.m. - 5 p.m. Monday through Thursday or 8 a.m. - 12 noon on Friday (excluding daily downtime for lunch from 12 - 12:30 p.m. and holidays). To conduct automated account status inquires, you will need the patient account number listed on your statement.

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